Refund policy

1. 14-Day Return Window You have 14 days after receiving your item to request a return.

2. Condition for Returns To be eligible for a return, your item must be in the exact condition that you received it: completely unused and in its original packaging.

3. How to Start a Return Contact us at [Your Contact Email]. Please include your order number and the reason for the return. If your return is accepted, we will provide you with our local return address in Switzerland. Note: Customers are responsible for the return shipping costs for non-defective items.

4. Damages and Order Issues Please inspect your order upon reception. If the item is defective, damaged during transit, or if you received the wrong item, please contact us immediately with a clear photo of the issue. We will evaluate the problem and make it right—either by issuing a full refund or sending a free replacement, without requiring you to ship the damaged item back.

5. Refunds We will notify you once we’ve received and inspected your return at our Swiss facility. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.